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KeyCrew – Mobile App Design

A mobile app that consisted of shoppingblogging, and chatting together, creating a warm community for niche hobbies. (customized keyboard e.g.)

Project Overview

Roles

  • User Experience Research:
    Studied user behavior and analyzed user feedback to extract key insights.
  • User Experience Design:
    Created user personas and storyboards to define target users and guide product direction.
  • User Interface Design:
    Conducted multiple iterations of product prototypes and refined the design through several rounds of user testing.

Goal

  • Conducted user research to understand user needs

  • Analyzed competing products on the market to identify user pain points

  • Designed a mobile application prototype supporting online shopping, blogging/forums, and real-time chat

User Study

To begin the project, I performed a competitive analysis and user research focused on existing web services in the market.

ZFrontier

 

Novelkeys

Research Method

  • Survey:
    An online questionnaire was designed to accurately collect user data, assess users’ psychological states, and tailor the experience to individual needs.
  • Interviews:
    Conducted in-depth interviews to gain a deeper understanding of users’ experiences and uncover diverse user needs.

Summary

  • Users need clearer product information

  • Users seek more reliable purchasing options and commitments to confidently participate in crowdfunding

  • Users expect convenient after-sales service

  • Users dislike seeing scam or spam messages in private and group chats

  • Chat applications do not need overly complex features

  • Users enjoy reading and writing blog content

  • More users prefer reading creative and original content

Diagram

Affinity Map

User Flow

Prototype

Wireframe

 

Mockup