KeyCrew – Mobile App Design
A mobile app that consisted of shopping, blogging, and chatting together, creating a warm community for niche hobbies. (customized keyboard e.g.)
Project Overview
Roles
- User Experience Research:
Studied user behavior and analyzed user feedback to extract key insights. - User Experience Design:
Created user personas and storyboards to define target users and guide product direction. - User Interface Design:
Conducted multiple iterations of product prototypes and refined the design through several rounds of user testing.
Goal
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Conducted user research to understand user needs
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Analyzed competing products on the market to identify user pain points
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Designed a mobile application prototype supporting online shopping, blogging/forums, and real-time chat
User Study
To begin the project, I performed a competitive analysis and user research focused on existing web services in the market.
ZFrontier
Novelkeys
Research Method
- Survey:
An online questionnaire was designed to accurately collect user data, assess users’ psychological states, and tailor the experience to individual needs. - Interviews:
Conducted in-depth interviews to gain a deeper understanding of users’ experiences and uncover diverse user needs.
Summary
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Users need clearer product information
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Users seek more reliable purchasing options and commitments to confidently participate in crowdfunding
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Users expect convenient after-sales service
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Users dislike seeing scam or spam messages in private and group chats
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Chat applications do not need overly complex features
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Users enjoy reading and writing blog content
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More users prefer reading creative and original content
Diagram
Affinity Map
User Flow
Prototype
Wireframe